27th March 2020 – Updated 19th August 2020
We would like to assure you, our clients and local communities, that the safety and wellbeing of the families we serve and that of our staff is of paramount importance to us in these uncertain times.
Our premises have always been cleaned to a high standard, however we have increased the frequency of cleaning and ensured particular care is taken when cleaning door handles. Alcohol hand sanitiser is provided as you enter our premises, please use the facilities provided.
Procedures to deal with the impact of COVID-19 are constantly being updated and we will ensure that whilst following advice and guidance from our trade associations and local authorities we will provide the same care to our families.
Whilst working within Public Health England guidelines, we must also follow the procedures set by Crematoria, Burial Authorities and various Churches.
As you will see below, there will be some changes to funeral arrangements, and we would like to take this opportunity to thank everyone for their understanding and co-operation during these difficult times.
Churches have stipulated that services are restricted to 30 members inside and the same at the graveside. Some churches still remain closed.
Once the restrictions have been lifted a memorial service can be arranged for any of our clients at no extra cost from us.
Crematoria have their own guidelines, but the general rule is to limit the number of mourner’s, restrictions ranging from 30 down to 10. It is possible to have a funeral service live streamed or recorded at most Crematoria.
At the crematorium, you are urged not to touch door handles or enter any of the buildings on your own accord and not to use the waiting rooms but wait in your car until just before the service time, use hand sanitiser on entry and to congregate, enter and sit with 2 meters between each person.
Due to high demand and staff issues, our coffin suppliers have a limited range of coffins available at this time. Please check availability with your funeral director.
The registration process has now been streamlined to allow as little physical contact as possible between parties. Doctors can send the medical certificate of cause of death directly to the registrars’ office instead of collection by a family member. The registration can then take place via telephone. The necessary paperwork will be sent directly to families and funeral directors after registration. If the family are suffering from illness, other people including the funeral director can temporarily register a death.
To protect our families and staff we are implementing the following actions:
Following government guidance funerals are now restricted to a maximum of 30 mourners which can be made up of family and friends.
Please can mourners with coronavirus, showing symptoms of coronavirus, or in isolation not attend funerals.
In March we took the decision to remove our limousines from service. We have since fitted partitions to separate the driver and passengers and can now provide limousines whilst ensuring the safety of both parties. Please talk to your funeral director about the rules and regulations of limousine travel.
Funeral arrangements are to be made over the phone or in an outdoor environment. When arrangements are made over the phone the signing of forms can take place in a designated area at our office, by post or electronically.
Entering our premises is strictly by appointment only.
Viewing at our Chapel of Rest is restricted to two people at a time.
Many of our clients greet and depart from our staff with a handshake or a hug, we kindly ask that you refrain from doing so at this time.
In the event of further escalation of the virus and/or compliance with regulations the following may need to be implemented.
Viewing at our Chapel may be restricted to protect everyone concerned, but we would endeavour to allow clients to sit with the sealed coffin.
We would meet our families at the crematorium or cemetery on the day of the funeral.
There will not be any embalming during this period.
At the time of writing these are our present intentions, but this is a changing situation and we are likely to receive further updates from the government and the public health department.
Thank you for your understanding.